How to Register a Complaint for Benazir Kafalat Program August 2025 Payment Issues

The Benazir Kafalat Program (BKP) continues to be a vital social support initiative in Pakistan, providing financial assistance to millions of low-income women. In August 2025, the government announced the disbursement of Rs. 13,500 to eligible beneficiaries. However, several individuals have reported issues such as payment delays, biometric failures, and agent deductions. This article explains the official complaint process for those who are facing problems with their payment in the current cycle. Whether you are unable to receive the payment or are facing any deductions, here’s how to take action.

Table of Contents

Who Can File a Complaint?

You can file a complaint if you’re dealing with one or more of the following problems:

You didn’t receive the August 2025 payment.
The biometric verification failed at the payment centre.
Your payment was deducted by an agent.
Your CNIC is showing as ineligible despite being previously approved.
Your payment is stuck under verification.
Your registration or dynamic survey is complete, but no amount is credited.

1. Call the Official BISP Helpline

The Benazir Income Support Programme (BISP) has a toll-free helpline to assist with complaints.

📞 Helpline Numbers:

0800-26477 (Toll-Free)
051-9246326 (Landline)

Steps to File a Complaint via Helpline:

Call from your registered mobile number.
Provide your 13-digit CNIC number.
Explain your issue in detail.
The operator will register your complaint and provide a Complaint Reference Number.

Make sure to write down the reference number for tracking the status later.

2. Visit the Nearest BISP Tehsil Office

Another effective way to register your complaint is by visiting the nearest BISP Tehsil Office.

Documents Needed:

Original CNIC
Payment message or evidence (if any)
Complaint written in brief (optional)

Process:

Visit the office during working hours (9 AM to 4 PM).
Request a complaint form from the desk.
Submit the completed form with the necessary documents.
You will be given a token number or slip for complaint tracking.

This method is helpful if you are facing complex issues like biometric errors or continuous ineligibility.

3. Lodge Complaint Online via BISP Web Portal

BISP provides an easy way to lodge complaints via its online portal.

🔗 BISP Official Website – www.bisp.gov.pk

Steps:

Visit the BISP website.
Click on “Register Complaint” or the “Grievance Section”.
Enter your CNIC number, mobile number, and problem details.
Select the complaint category (e.g., non-payment, deduction, ineligibility).
Submit the form.

You’ll receive a confirmation message and complaint ID via SMS.

4. SMS to 8171 for Status & Complaints

You can also use the SMS service for basic complaint registration or to check status.

How to Use:

Type your 13-digit CNIC number.
Send it to 8171.
If your response shows you’re eligible but didn’t receive funds, call the helpline or visit the BISP centre.

⚠️ Never share your CNIC or complaint details on social media or unofficial pages.

5. Report Unauthorized Deductions

If an agent has deducted any amount from your Rs. 13,500, you can file a formal complaint.

What to Do:

Note the agent’s name, shop location, and amount deducted.
Call 0800-26477 or visit your local BISP office.
File the complaint under “unauthorised deduction” or “corruption”.

The BISP authorities have warned agents that strict legal action will be taken in such cases.

6. Biometric Issues: How to Resolve

If your fingerprints do not match at the payment centre, follow these steps:

Visit your nearest NADRA office to update your biometric data.
Take your updated slip and original CNIC to the BISP office.
File a complaint if still unresolved.

Read Also: 8171 Kafalat Program Dynamic Registration Check Online by CNIC Latest Update 2025

Complaint Resolution Timeframe

Most complaints are resolved within 10 to 15 working days. For biometric or eligibility cases, it may take up to a month.

BISP helpline
In-person visit
Complaint status check online (if ID was given)

Conclusion

The Benazir Kafalat Program is designed to support low-income families with transparency and efficiency. However, if you’re facing payment issues in August 2025, it is essential to report your complaint through the proper channels. Using helplines, Tehsil offices, or the online portal will help ensure your issue is addressed promptly.

For More Information, Click Here